Author Archive | Heather Whaling

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The Secret to Social Engagement

The “secret sauce” of social engagement is response time. For all the talk about storytelling, content marketing and “humanizing brands” — it’s not nearly as effective if the brand can’t participate in real-time dialogue. In the physical world, Person A talks, Person B listens and (basically) immediately responds. Imagine how forced, awkward and cringeworthy a conversation would be if hours […]

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