Author Archive | Heather Whaling

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The Problem with Intent

What makes a brand’s message believable? The number of times it’s repeated? Smartly written phrases strung together? Clever Facebook updates? Advetising?  A fancy logo? None of the above. Believability — and credibility — start with intention. Purpose. The “why” behind what you’re doing and saying. Intention isn’t something you can fake. Companies aren’t transparent — […]

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