Carefully Crafted on October 20
As more and more customers turn to Facebook, Twitter, Yelp, and other social channels to ask questions or make complaints, keeping up with customer service is no easy task. Social customer service can be especially complicated for small brands, since customer expectations don’t adjust for the size of your customer service team. Since the Geben […]
Carefully Crafted on November 01
“Break the service paradigm in your industry or market so that customers aren’t just satisfied, they’re so shocked that they tell strangers on the street how good you are.” — Jack Welch Is customer service the new PR? There’s no shortage of articles and posts explaining the inter-connectedness of the two disciplines (see: Dave Fleet, […]
Carefully Crafted on August 22
On an index card (or in Evernote … or whatever your preferred note-taking tool is), write about a time when you received above-and-beyond, top-notch, memorable customer service. Spend two or three minutes jotting down notes, using the following questions as a guide: When was it? What happened? What was the benefit/value of the experience for […]
Carefully Crafted on November 24
“[Your challenge] is to break the service paradigm in your industry or market so that customers aren’t just satisfied, they’re so shocked that they tell strangers on the street how good you are.” — Jack Welch What kind of customer service are you providing? Proactive or reactive? Average or exceptional? Social media gives companies a […]
