Author Archive | Heather Whaling

Carefully Crafted on January 15

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5 Ways to Staff Your Community Management

As your online community expands, how can your brand balance continuously improving content creativity and performance while providing a high-touch, personalized experience for the community? How do you deliver exceptional, quick customer service while also exceeding the marketing-promotion and revenue-generating goals? It’s not as black-and-white as hiring a community manager or outsourcing to an agency. In our experience, there are quite […]

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