Carefully Crafted on November 10

10 Crisis Communication 2.0 Resources

Yesterday, I spoke about crisis communication and how social media is changing the way companies deal with these challenging situations. In addition to drawing on my own experience — including a career that started in politics (where everything is a crisis!) … as well as a murder investigation — I discovered a variety of valuable resources that I wanted to share with you. So, here is my presentation, as well as 10 crisis-communication articles that I hope you’ll find helpful!



  1. […] biggest lesson learned from Heather Whaling’s presentation was that Community Managers need to be present and attentive. In her presentation, Whaling details […]

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