You Ask, Outback’s Social Media Team Answers [Giveaway!]

Hi! Do we need to email you of you picked our question, or will you contact for info? Thanks!!

soluckyducky AT gmail DOT com

what questions were answered?

Any updates on the Outback questions?

I have another question/comment-ish thingy. The comment part is that this post is extremely confusing. Have there been "more updates soon..."? Have there been winners? I am receiving emails but have no ideal what the questions were and many of the replies only have "@" Twitter tags.

OK. I spend dozens of hours online each week, so don't rule me out as social media idiot. I am not. Sorry but I find this to be extremely difficult to follow. Who is publishing this? A social media firm representing Outback? Is Outback answering some other questions directly?

It's probably just me though.

Social media is bringing us to Tampa on Monday. We won a trip to the bowl through the visitflorida.com sweepstakes. As a result we are also flying with delta, and renting a car through National. This will definitely bring us to the Outback stand at Raymond James to buy some food. Do you ever use social media, combined with sweepstakes, and then get the stories of those who won the prize to post to get more interest in the sweepstakes? We have told about every friend we have that we won from visitflorida.com. It would have been even better to say we got them from outback.com.

Since Social platforms have many users who can see each others posts, does negative feedback (from a customer on the forum) make a big impact? How is the dealt with to retain current customers?

Do you find sweepstakes an effective part of marketing?

What social media platform brings you the most customers and or referrals?

I have another question does Outback have any plans for frequent diner cards or participate with visa rewards or discover card? We would go and redeem points for a $50 gift card

I'm curious how they got involved with college football bowls and if they get a big marketing bump from participating - im from Detroit area and the little Caesar pizza bowl gets little attention. Also have they also considered text to win promotions for coupons like last year they did with the Super Bowl?

Why does Outback bring a candle in a glop of whipped cream for birthday celebrations instead of either 1. saying No to request or 2. putting a quarter scoop of ice cream in the bowl? Was such an insult!

Have you ever considered using websites like livingsocial.com and restauraunt.com to add to your promotions? It appears that big chains always miss the opportunity to gorw by using these discount services, especially in this difficult economy.

Outback does many giveaways on Twitter. Do you find this is an effective way to engage followers and get them excited about the brand?

What is the process for handling feedback about negative experiences at particular locations?

Do you help individual restaurants leverage social media, too?

Did you ever imagine how much of an influence social media would have on your marketing when it first came out? What is the most tweets you have recived in one day?

@prTini Question for @Outback: What's the most exotic dish you considered putting on the menu, but then changed ur mind? #OutbackSurprise

@prTini My question is, would Outback consider adding Duck, caviar, or venison to their mouthwatering menu? Even as promotional apps? #outbacksurprise

My questions for the Outback Social Media Team:

- Do you track "check-ins" to reward loyal customers? If yes, how do you manage this?

- Do you empower individual locations to embrace social media?

- How to you manage your team to work efficiently without duplicating efforts?

Do you have a strategy in place like @SHAQ (60% of his tweets are humor, 30% inspiration & 10% promotions/selling stuff)? And what input do stores have in terms of your social presence?

What is the most blooming onions sold in one day at a store?

Did you model your social media plan after other restaurants?

How do you guys deal with everyone constantly bugging you for free stuff?? Oh, and one more question..... is there any way I can score a gift card? lol!

I would like to know which social media has been the most successful for Outback ( Twitter or Facebook) and how is this determined/quantified?

What has been your most successful promotion?

littlegray88 at yahoo dot com

What is their viewpoint on using social media to respond to consumer complaints? Or in another way of putting it, what sort of bearing does social media have on upholding their (stellar!) reputation?

soluckyducky at gmail dot com

As part of the outback Social Media team do u get a be a taste tester for new dishes from time to time?

How much of Outback's resources are devoted to social media vs. TV and print advertising?

What is the best part about working with Outback Social Media team?

What are the Social Media's Team favorite menu items?

I would like to know how the Outback social media team chooses what type of contests/promotions there will be, and how they choose the prizes.