Comments on: 5 Ways to Improve Customer Service http://prtini.com/5-ways-to-improve-customer-service/ Collaboration, Integration, Social Good. Tue, 07 Feb 2012 16:53:55 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: heatherwhaling http://prtini.com/5-ways-to-improve-customer-service/comment-page-1/#comment-1806 heatherwhaling Sun, 29 Nov 2009 18:08:03 +0000 http://prtini.com/?p=901#comment-1806 Valerie, that's a great point! I have a story along those lines: When I was looking for a caterer for my wedding, the event manager at one of the places we considered was a friend of a friend. We ended up at the same holiday party and she was talking about her employer and how they were purposefully charging an arm and a leg to a new client who needed help with a quick turnaround holiday party. Hearing her talk about her employer in that way automatically made me decide that I wasn't going to give them our business. Whether businesses realize it or not, employees are the first line of contact for customers. If they're not happy, it shows. <br><br>I haven't read this book you mentioned -- may have to check it out! Thanks for commenting! :) Valerie, that's a great point! I have a story along those lines: When I was looking for a caterer for my wedding, the event manager at one of the places we considered was a friend of a friend. We ended up at the same holiday party and she was talking about her employer and how they were purposefully charging an arm and a leg to a new client who needed help with a quick turnaround holiday party. Hearing her talk about her employer in that way automatically made me decide that I wasn't going to give them our business. Whether businesses realize it or not, employees are the first line of contact for customers. If they're not happy, it shows.

I haven't read this book you mentioned — may have to check it out! Thanks for commenting! :)

]]> By: valeriesimon http://prtini.com/5-ways-to-improve-customer-service/comment-page-1/#comment-1803 valeriesimon Sun, 29 Nov 2009 14:33:15 +0000 http://prtini.com/?p=901#comment-1803 Great post Heather! My number 5 is simple- Take care of your employees. Give them the respect and appreciation that you offer your top clients. While this has always been my philosophy (long before SM tools were around, one of my favorite business books was "The Customer Comes Second"), today your employees are "out there" on Facebook, Twitter, forums, message boards, YouTube, etc. Whether or not they are an official representative of your organization, as employees, they will hear complaints, inquiries, and leads. If your employees are happy and proud of your organization they will seize every opportunity to help customers and to bring their ideas, complaints and feedback to your attention. Take care of your employees and they will take care of your customers. And social media will provide them with more opportunities to engage then ever before. Great post Heather! My number 5 is simple- Take care of your employees. Give them the respect and appreciation that you offer your top clients. While this has always been my philosophy (long before SM tools were around, one of my favorite business books was “The Customer Comes Second”), today your employees are “out there” on Facebook, Twitter, forums, message boards, YouTube, etc. Whether or not they are an official representative of your organization, as employees, they will hear complaints, inquiries, and leads. If your employees are happy and proud of your organization they will seize every opportunity to help customers and to bring their ideas, complaints and feedback to your attention. Take care of your employees and they will take care of your customers. And social media will provide them with more opportunities to engage then ever before.

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